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Refund & Cancellation Policy

Last Updated: August 26, 2026

Creative Seller Studio is operated by Resisdentz LLC (“Creative Seller Studio,” “we,” “us,” or “our”).

This Refund & Cancellation Policy explains how cancellations, subscription renewals, free trials, refunds, and one-time Mockup Store purchases are handled.

This policy should be read together with our Terms of Service.

1. Subscription Plans

Creative Seller Studio offers recurring subscription plans that may include:

  • Basic Monthly
  • Basic Annual
  • All Access Monthly
  • All Access Annual

Current prices and included features are displayed on the Pricing page before purchase.

Subscriptions are processed through Stripe.

2. Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period unless canceled before the applicable renewal date.

Monthly subscriptions generally renew each month.

Annual subscriptions generally renew each year.

By starting a recurring subscription, you authorize the applicable recurring charges until the subscription is canceled.

3. Free Trials

Creative Seller Studio may offer eligible users a free trial, including a 7-day All Access trial.

Unless canceled before the trial ends, the subscription may automatically convert to a paid subscription using the payment method provided during signup.

If you do not wish to become a paid subscriber, you must cancel before the end of the applicable trial period.

Trial availability and eligibility may be limited or changed for future offers.

4. How to Cancel a Subscription

You may cancel an eligible recurring subscription through Creative Seller Studio’s Manage Subscription functionality and the Stripe-hosted subscription-management portal.

Cancellation must be completed before the next renewal charge if you do not want the subscription to renew.

Canceling your subscription generally stops future recurring charges.

Unless otherwise stated during the cancellation process, access to paid subscription features will normally remain available through the end of the billing period that has already been paid.

5. Subscription Refunds

Subscription payments are generally non-refundable once a billing period has begun, except where a refund is required by applicable law or where Creative Seller Studio determines that a refund or billing adjustment is appropriate.

Canceling a subscription does not automatically refund amounts already charged.

We may review refund requests involving circumstances such as:

  • Duplicate charges
  • Incorrect billing
  • An unauthorized transaction reported promptly
  • A significant technical problem that prevented use of paid Creative Seller Studio functionality and could not reasonably be resolved
  • Other circumstances we determine warrant an adjustment

Approval of one refund does not create an obligation to provide refunds in similar future circumstances.

Nothing in this policy limits refund, cancellation, or consumer rights that cannot legally be waived.

6. Monthly Subscription Cancellation

If you cancel a monthly subscription:

  • Future monthly renewals will stop after cancellation is processed.
  • You will generally retain paid access until the end of your current billing period.
  • The unused portion of the current billing period is generally not prorated or refunded unless required by law or approved by Creative Seller Studio.

7. Annual Subscription Cancellation

If you cancel an annual subscription:

  • Future annual renewals will stop after cancellation is processed.
  • You will generally retain paid access until the end of the annual term already purchased.
  • Unused months within an annual subscription are generally not prorated or refunded unless required by law or approved by Creative Seller Studio.

8. Subscription Upgrades, Downgrades, and Changes

If Creative Seller Studio adds or supports plan upgrades, downgrades, or other subscription changes, the applicable pricing and billing effect will be shown through the service or Stripe before the change is confirmed.

Any proration, immediate charge, credit, or future billing change will depend on the subscription-management options available at that time.

9. Mockup Store Purchases

Mockup packs sold through the Creative Seller Studio Mockup Store are one-time digital purchases separate from recurring subscriptions.

After successful payment, purchased mockups are added to the buyer’s Creative Seller Studio account for use within the service.

Because mockup packs are digital products delivered to the user’s account, completed purchases are generally final once the purchased content has been delivered or made accessible.

10. Mockup Pack Refund Exceptions

We may review a Mockup Store refund or purchase-correction request when there is a legitimate issue such as:

  • A duplicate purchase
  • An incorrect charge
  • A purchased pack was not delivered to the account
  • A technical problem prevents access to the purchased pack and cannot reasonably be resolved
  • Another circumstance where a refund is required by applicable law

A change of mind after digital mockup content has been delivered will generally not qualify for a refund, except where applicable law provides otherwise.

11. Purchased Mockup Access

Mockup-pack purchases are currently intended to provide continuing access to the purchased mockups through the buyer’s Creative Seller Studio account, subject to:

A refund, chargeback, reversed payment, fraudulent transaction, or violation of applicable license terms may affect access to purchased content.

12. Failed or Interrupted Payments

If a subscription or purchase payment fails:

  • Access to paid features may not activate.
  • An existing subscription may become past due or lose access according to Stripe and Creative Seller Studio billing status.
  • A Mockup Store purchase may not be delivered until payment is successfully completed.

Creative Seller Studio is not responsible for charges or restrictions imposed directly by a user’s bank, card issuer, or payment provider.

13. Chargebacks

If you believe a Creative Seller Studio charge is incorrect, please contact us before initiating a payment dispute when reasonably possible so we have an opportunity to investigate.

Fraudulent, abusive, or improper chargebacks may result in suspension of access to the associated subscription, purchased mockup packs, or account where permitted by law.

Nothing in this section prevents users from exercising lawful rights with their payment provider.

14. How to Request Billing or Refund Assistance

To request assistance with a charge, refund, subscription, or Mockup Store purchase, use the Creative Seller Studio Contact & Support page.

Select:

Subscription / Billing

or:

Mockup Store / Purchase

Please provide:

  • The email address associated with your Creative Seller Studio account
  • The approximate transaction date
  • The subscription or product involved
  • A brief description of the issue

Do not submit complete credit card numbers, card security codes, passwords, or other sensitive payment credentials through the support form.

15. Processing Approved Refunds

Approved refunds are processed through Stripe to the original payment method when possible.

After Creative Seller Studio submits an approved refund, the time required for funds to appear in your account is controlled by Stripe, your financial institution, and the applicable payment network.

Creative Seller Studio cannot guarantee the exact date that an approved refund will appear on your statement.

16. Consumer Rights

This policy does not limit rights or remedies that consumers may have under applicable law.

Where applicable law provides a cancellation, refund, withdrawal, or other consumer right that differs from this policy, the legally required right will apply.

17. Changes to This Policy

We may update this Refund & Cancellation Policy as Creative Seller Studio’s products, subscription offerings, or payment features change.

The “Last Updated” date will identify the most recent version.

Material changes will be communicated where appropriate or required by law.

18. Contact

For questions about subscriptions, billing, cancellation, or refunds, use the Creative Seller Studio Contact & Support page.

Creative Seller Studio is operated by:

Resisdentz LLC

doing business as Creative Seller Studio

United States